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iLending Review

iLending is an auto refinance platform that helps borrowers compare refinancing options through a network of lending partners. The company focuses mainly on replacing an existing vehicle loan with a new loan that may offer a lower monthly payment, lower APR, different term length, or a more suitable loan structure. iLending says customers save an average of $148 per month when refinancing through the platform, though individual savings vary based on the borrower’s current loan, credit profile, vehicle, and final lender approval. iLending is not the lender funding the loan. Instead, it works with banks, credit unions, and other lending institutions that make the final decision on eligibility, rates, and loan terms. The company’s value is in lender matching, consultant support, and helping borrowers move through the refinance process. The platform is best suited for borrowers who already have a car loan and want to see whether refinancing could save money or improve their terms. It may also help borrowers refinance motorcycles, RVs, ATVs, boats, vans, trucks, and SUVs, depending on lender approval and vehicle eligibility.

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iLending Pros & Cons

Pros

  • Strong focus on auto loan refinancing
  • Works with a network of banks, credit unions, and lending partners
  • Initial inquiry does not impact the borrower’s credit score
  • Dedicated Loan Consultants guide borrowers through the process
  • May help lower monthly payments, reduce interest rates, or adjust loan terms
  • May allow borrowers to remove or add a co-signer through refinancing
  • Supports refinancing for cars, trucks, SUVs, vans, motorcycles, RVs, ATVs, and boats
  • Online application can be completed in just a few minutes
  • Secure document upload portal is available
  • No application fee and no out-of-pocket cost to receive a quote
  • Spanish phone support is available
  • BBB accredited with an A+ rating
  • Strong Trustpilot profile with an Excellent rating

Cons

  • iLending is not the lender funding the loan
  • Final APRs, terms, approval decisions, and repayment rules depend on the lending partner
  • Moving forward with a lender offer may result in a hard credit inquiry
  • Mainly focused on refinancing, not standard new or used car purchase loans
  • Admin, document, title transfer, and state fees may apply when completing a refinance
  • NerdWallet reports an administrative processing fee of up to $549 may apply
  • Not available in every state, according to NerdWallet
  • Lowest rates are generally reserved for stronger credit profiles
  • Optional products such as GAP may increase the total financed amount
  • Refinancing to a longer term may lower the monthly payment but increase total interest cost

iLending at a Glance

Suggested editorial score: 8.8/10

Auto Refinance Experience — 9.2/10
iLending is highly focused on refinancing existing vehicle loans. Its process is built around helping borrowers lower payments, reduce APRs, change loan terms, or restructure their current auto loan.

Loan Consultant Support — 9.2/10
iLending assigns borrowers to a Loan Consultant who helps review goals, explain options, gather documents, and guide the borrower through the refinance process. This gives the platform a more personal feel than a basic online quote form.

Online Experience — 8.7/10
Borrowers can start online in a few minutes, upload documents through a secure portal, and complete much of the process remotely. Some title documents may still require physical signatures depending on the situation.

Loan Variety — 8.2/10
iLending is strongest for auto refinance, but it also supports refinancing for motorcycles, RVs, ATVs, boats, trucks, vans, and SUVs. It is not as broad for purchase financing as platforms that cover new car, used car, private-party, and lease buyout loans.

Credit Accessibility — 8.7/10
iLending says it aims to serve a broad range of consumers, not only borrowers with clean credit. Its official site lists minimum qualification examples, including a minimum credit score of 560, minimum income of $1,500 per month, and at least six months of credit history plus one trade line.

Transparency — 8.6/10
iLending publishes useful details about estimated APRs, terms, minimum qualifications, fees, credit inquiries, and the refinance process. However, final pricing and terms still depend on lender approval.

Customer Reputation — 8.9/10
iLending has a strong public reputation, including BBB accreditation with an A+ rating and a Trustpilot profile showing a 4.5 out of 5 TrustScore based on 1,917 reviews at the time reviewed.

Overview

iLending is built around one main goal: helping borrowers refinance existing vehicle loans. Refinancing means replacing the current loan with a new one, usually to lower the interest rate, reduce the monthly payment, change the repayment term, or update who is listed on the loan. iLending’s auto refinance page describes this as swapping an existing loan for a new loan that better fits the borrower’s current financial situation.

The company’s process combines online convenience with human support. Borrowers begin by submitting information online, then connect with a Loan Consultant who reviews their goals and helps shop available lender options. iLending says its process includes applying online, connecting with a consultant, shopping lenders, choosing a loan, and having iLending help handle the remaining paperwork.

This makes iLending different from a fully self-service marketplace. Instead of simply showing offers and leaving the borrower to continue alone, iLending emphasizes guidance from a dedicated consultant. That can be useful for borrowers who are refinancing for the first time, are unsure whether a new loan will save money, or want help comparing term length, APR, fees, and monthly payment.

The main limitation is that iLending is still an intermediary. The lender, not iLending, makes the final decision on approval, pricing, and terms. Borrowers should treat early quotes or estimates as a starting point, not a guaranteed final loan.

Who Is iLending Best For?

iLending is best for borrowers who already have a vehicle loan and want to check whether refinancing could improve their situation. It may be a strong fit for people whose credit has improved since they first financed their vehicle, borrowers who accepted a high dealership rate, or drivers who want to reduce their monthly payment.

It may also be useful for borrowers who want a guided process. iLending’s Loan Consultant model can help borrowers understand which refinance option makes the most sense, rather than simply choosing the lowest payment without considering the total cost.

iLending may also be a good fit for borrowers who need to refinance something other than a standard car. The company’s FAQ says it may support refinancing for cars, trucks, SUVs, vans, RVs, ATVs, motorcycles, and boats.

The platform may be less ideal for borrowers who need financing to buy a new or used vehicle. iLending is primarily a refinance company, not a full purchase-loan marketplace. Borrowers shopping for purchase financing may prefer a broader provider such as Autopay, myAutoloan, LendingTree, or Auto Credit Express.

It may also not be the best option for borrowers who want to work directly with one lender from the beginning. Since iLending works through lending partners, the final customer experience can depend on the lender selected.

Key iLending Features

iLending’s main feature is auto refinance matching through lending partners. Borrowers provide information about their current loan, vehicle, income, and goals, and iLending helps search for refinancing options from banks, credit unions, and other lenders.

Another important feature is Loan Consultant support. iLending emphasizes that each borrower works with a consultant who helps understand the borrower’s goals, explain options, collect documents, and move the application forward. The company describes this as its personalized “You First Approach.”

iLending also offers a no-impact initial inquiry. The company says the initial application does not affect the borrower’s credit score. If the borrower chooses to move forward with a loan offer, the lender may perform a formal credit inquiry, which can appear on the borrower’s credit history.

The platform also supports more than standard car refinancing. iLending’s FAQ lists cars, trucks, SUVs, vans, RVs, ATVs, motorcycles, and boats as vehicle types that may be refinanced. Its motorcycle and boat refinancing pages describe similar consultant-led processes for borrowers who want to refinance recreational or specialty vehicle loans.

iLending also offers a secure document portal. The FAQ says borrowers can upload documentation by using a secure link and taking pictures of needed documents from a mobile device.

Optional protection products may also be available. iLending’s FAQ describes GAP waivers, which can help cover the difference between what insurance pays and what is owed if a financed vehicle is totaled or stolen. Borrowers should review any optional products carefully because they can increase the total loan amount.

Application Process

The iLending application process starts online or by phone. Borrowers provide information about their current vehicle, existing loan, income, employment, and refinance goals. A Loan Consultant then helps review the borrower’s situation and available lender options.

A typical process may look like this:

  1. Start the online refinance inquiry or call iLending.
  2. Provide basic personal, vehicle, employment, income, and current loan information.
  3. iLending performs an initial review that does not affect the borrower’s credit score.
  4. A Loan Consultant contacts the borrower to understand their refinance goals.
  5. iLending shops available lender options through its lending partner network.
  6. The Loan Consultant reviews available offers and explains the tradeoffs.
  7. If the borrower chooses an offer, the application moves to the lender for formal approval.
  8. The lender may perform a hard credit inquiry.
  9. The borrower uploads any required documents through a secure portal.
  10. Loan documents are reviewed and signed.
  11. The new loan pays off the old loan, and repayment begins with the new lender.

iLending says the initial application can be completed in just a few minutes. It also says most loan documents can be signed electronically, although title documents may need to be signed with blue or black ink.

Borrowers may need to provide documents such as vehicle details, VIN, mileage, trim, income information, employment details, proof of insurance, title-related information, and other lender-requested documentation. Exact requirements depend on the borrower, vehicle, lender, and loan structure.

Loan Types and Terms

iLending mainly supports auto loan refinancing. This means replacing an existing vehicle loan with a new loan, usually to lower the interest rate, reduce the monthly payment, change the repayment term, remove a co-signer, or improve the overall loan structure.

The company also supports refinancing for motorcycles, RVs, ATVs, boats, trucks, vans, and SUVs, depending on lender eligibility. This makes it broader than some auto refinance platforms that only refinance passenger cars.

iLending’s official site lists estimated APRs from 4.99% to 19.24%, loan terms from 12 to 96 months, minimum credit score of 560, minimum credit history of six months plus one trade line, minimum income of $1,500 per month, and loan amounts from $5,000 to $150,000. These figures are not guarantees and depend on lender approval, credit profile, term length, vehicle details, and location.

NerdWallet lists somewhat different lender-network details, including estimated APRs from 4.99% to 19.24%, loan amounts from $5,000 to $250,000, and a minimum credit score of 580. Because iLending works with multiple lenders, exact eligibility can vary by lending partner.

iLending does not charge an application fee, and receiving a quote is free. However, its FAQ says completed refinance packages can include admin or document fees, title transfer fees, and state fees when applicable. NerdWallet reports that an administrative processing fee of up to $549 may apply and can be financed into the loan.

Borrowers should compare the APR, monthly payment, term length, total repayment amount, fees, optional products, and whether the new loan is truly better than the old loan. A lower monthly payment can help cash flow, but if it comes from a much longer term, the borrower may pay more over the life of the loan.

Is iLending Safe?

iLending appears to be an established auto refinance company. The BBB lists iLending as accredited since November 22, 2013, with an A+ rating, and describes its services as automotive refinancing, including auto, ATV, boat, motorcycle, and RV refinancing.

The company’s website identifies the business as Fleet Financial Inc. d/b/a iLending and lists NMLS ID #1716867.

From a data and privacy perspective, borrowers should understand that iLending works with lending partners. The company’s privacy policy says lending partners such as credit unions, banks, and other lending institutions set eligibility criteria, may access personal information, and make final determinations about loan and financing opportunities.

iLending also says its systems are designed to protect borrower information and that borrowers can upload documents through a secure document portal.

Overall, iLending appears to be a legitimate refinance platform with a long public operating history. As with any lender marketplace, borrowers should review final loan documents carefully before signing and confirm the APR, loan term, monthly payment, total cost, fees, optional products, payoff process, and first payment due date.

Repayment Options

Repayment is handled by the lender that funds the new loan, not by iLending. Once the refinance is completed, the borrower makes monthly payments directly to the new lender according to the final loan agreement.

Before signing, borrowers should confirm the first payment due date, payment methods, autopay availability, late payment rules, payoff instructions, and whether any prepayment penalty applies.

Borrowers should also continue paying the existing loan until the refinance is fully completed and the old lender confirms payoff. Refinancing involves a transition from one lender to another, and missing a payment during that transition can create late fees or credit issues.

iLending says some borrowers may be eligible to skip up to 90 days of payments after refinancing, but this is not guaranteed and depends on the new lender’s loan terms.

Customer Reviews and Reputation

iLending has a strong Trustpilot profile. At the time reviewed, Trustpilot lists iLending with a 4.5 out of 5 TrustScore based on 1,917 reviews. Trustpilot also shows that 89% of reviews are 5-star reviews and that the company replies to 100% of negative reviews, typically within 24 hours.

Positive customer feedback often mentions helpful staff, professional communication, clear explanations, lower payments, and an easy refinancing process. Trustpilot’s review summary says reviewers frequently praise the company’s staff, service, and customer support.

Negative feedback tends to focus on issues such as slow responses, confusion around loan terms, pressure to sign documents, changing rates, or concerns about extending the loan term. These are common issues in auto refinance marketplaces because the final outcome depends on both the platform and the lender.

The BBB profile also supports iLending’s established reputation. BBB lists iLending as accredited with an A+ rating and says the company has been in business for 19 years.

Overall, iLending has a strong reputation for a refinance-focused platform, especially among borrowers who value one-on-one consultant support. Borrowers should still compare the final offer carefully and make sure any savings are real after fees, term changes, and optional products are included.

Help and Support

iLending provides support by phone, online form, text, email, live chat, and Loan Consultant communication during the application process. NerdWallet notes that borrowers can reach iLending by phone, email, text, live chat, and website form, and that Spanish-speaking agents are available by phone.

The company lists 888-895-0087 as its main phone number and 720-443-4726 for Spanish support. Its website lists hours as Monday through Friday from 6:00 a.m. to 7:00 p.m. Mountain Time, and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Mountain Time.

iLending’s contact page also lists 866-683-5505 for people who have questions, plus locations in Englewood, Colorado and Austin, Texas.

Once the new loan is funded, lender-specific questions should go directly to the lender servicing the loan. This includes billing, account access, payment due dates, payoff requests, and loan servicing issues.

How iLending Compares

iLending
Best for borrowers who already have a vehicle loan and want guided refinancing with help from a Loan Consultant. iLending is especially useful for drivers who want to compare lender options, lower payments, reduce APR, or refinance specialty vehicles such as motorcycles, RVs, ATVs, and boats.

RateGenius
Best for borrowers who want auto refinance comparison through a large lender network. RateGenius and iLending are both refinance-focused, but iLending places especially strong emphasis on one-on-one Loan Consultant support.

Autopay
Best for borrowers who want a broader auto finance marketplace that includes refinancing, purchase financing, lease buyouts, and cash-out refinancing. Autopay is broader in product variety, while iLending is more focused on refinancing existing vehicle loans.

Caribou
Best for borrowers who want a digital-first refinance platform with multiple pre-qualified offers. Caribou may appeal to users who want a fast online comparison flow, while iLending may be better for those who prefer personalized consultant support.

RefiJet
Best for borrowers who want guided refinancing with a dedicated representative. RefiJet and iLending are similar in that both focus on refinance support, document help, and lender matching.

Auto Approve
Best for borrowers who want consultant-supported refinancing or lease buyout financing. Auto Approve may be more relevant for lease buyouts, while iLending is stronger for standard vehicle refinance and specialty vehicle refinance.

Tresl
Best for borrowers who want advisor-supported refinancing, lease buyout financing, or company car purchase financing. Tresl is broader for lease and company-car transactions, while iLending is more refinance-centered.

Lease End
Best for drivers who specifically want to buy out a leased vehicle. Lease End is highly specialized in lease buyouts, while iLending is more relevant for borrowers who already have a vehicle loan and want to refinance it.

myAutoloan
Best for borrowers who want to compare several auto loan types, including new car loans, used car loans, refinancing, private-party loans, and lease buyouts. myAutoloan is broader, while iLending is more specialized in refinance.

Auto Credit Express
Best for borrowers with bad credit, no credit, past bankruptcy, or previous loan rejections who need help finding a special finance dealer. Auto Credit Express is more purchase-financing-focused, while iLending is focused on improving existing vehicle financing.

Banks and Credit Unions
Best for borrowers who want to work directly with the institution funding the loan. Banks and credit unions may offer strong rates, but borrowers usually need to apply separately and manage more of the comparison process themselves.

Overall, iLending’s biggest advantage is its consultant-guided refinance process. Its main limitation is that it is not a full auto purchase marketplace and does not directly fund or service the loan.

Final Verdict

iLending is a strong option for borrowers who want to refinance an existing vehicle loan with personalized support. Its Loan Consultant model, lender network, online application, secure document portal, and specialty-vehicle refinance options make it more hands-on than many basic refinance quote platforms.

The platform is especially useful for borrowers who want to lower their monthly payment, reduce their APR, remove or add a co-signer, or refinance a non-standard vehicle such as a motorcycle, RV, ATV, or boat. It may also be helpful for borrowers who want human guidance rather than a fully self-service process.

That said, iLending is not a direct lender. Final approval, APR, term length, fees, payment schedule, and loan servicing depend on the lending partner selected. Borrowers should compare the new loan against their current loan and confirm that the refinance still saves money after fees and term changes.

Bottom line: iLending is worth considering if you already have a vehicle loan and want a guided refinance experience. It is best used as a refinance comparison and support platform, not as a general car loan marketplace or guaranteed lender.

Physical Address

iLending / Fleet Financial Inc. d/b/a iLending
7257 S Tucson Way
Englewood, CO 80112
United States

Austin Office
8407 Wall Street, Suite 100
Austin, TX 78754
United States

Phone: 888-895-0087
Spanish Support: 720-443-4726
Additional Contact Number: 866-683-5505

NMLS ID: #1716867